FAQ

Last Updated: March 24, 2025

If you can’t find the answer you’re looking for, please contact us at [email protected] or call +1 (217) 328‑7876 (Mon–Fri, 9:00 AM–6:30 PM EST).

Shopping Information

Q: How do I find a product?
A: Use the search bar at the top of any page or browse our category menu.

Q: Can I save products to my wishlist?
A: Yes. Click “Add to Wishlist” on any product page. You must be logged in to view your wishlist.

Q: How do I know if a product is in stock?
A: If available, the product page displays an “Add to Cart” button. If it’s out of stock, you can click “Notify Me” to receive an email when it’s restocked.

Q: Can I purchase products as a guest?
A: Yes. Checkout as a guest or create an account to save shipping details, track orders, and access exclusive offers.

Payment Information

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and tokenization to protect your payment data.

Q: Can I use a coupon code?
A: Yes. Enter your code in the “Promo Code” field during checkout and click “Apply.”

Q: What happens if my payment fails?
A: You’ll receive an error message and can retry or choose another payment method. Verify your card details and available funds before retrying.

Order Changes & Cancellations

Q: How do I cancel or change my order?
A: Contact us within 4 hours of placing your order via the Contact Us page, email ([email protected]), or phone (+1 217‑328‑7876). After 4 hours, orders are processed and cannot be modified.

Shipping & Tracking

Q: How long does shipping take?
A: Standard orders arrive within 4–9 business days in the continental U.S. You’ll receive a tracking link by email once your order ships.

Q: Can I track my order?
A: Yes. Check the tracking link sent via email or visit our Order Tracking page.

Returns & Exchanges

Q: What is your return policy?
A: Eligible non‑sale items may be returned within 180 days of delivery for a refund or exchange.

Q: How do I return an item?
A: Follow the return instructions in your order confirmation email and include a copy of your invoice. Ship items in original condition with tags attached.

Q: Who pays for return shipping?
A: Customers pay return shipping unless the item is defective or incorrect — in which case we provide a prepaid label.

Q: Can I exchange an item?
A: Yes. Contact support to request an exchange for a different size or color.

Account & Support

Q: How do I create an account?
A: Click “Sign Up” at the top of the homepage and follow the prompts.

Q: How can I contact customer support?
A: Email us at [email protected], call +1 (217) 328‑7876, or use our Contact Us page during support hours (Mon–Fri, 9:00 AM–6:30 PM EST).